Please read these terms and conditions prior to commencing lessons

Information Accuracy

Aquababies endeavors to ensure that all the information provided in our documentation or communicated by other mediums such as our web site, www.aquababiessurrey.com is accurate.

However, there may be times that advertised facilities or amenities may not be continuously or fully available. Where we are aware of any changes following the receipt of your completed booking documentation and payment, and if the changes are likely to seriously affect your booking, we will make every effort to inform you prior to the start of your confirmed term or session(s).

Our agreement with you

Your agreement with Aquababies shall be considered to be in effect upon payment being received. We will thereafter forward written confirmation of the booking and all relevant information to you prior to the start of the related term.

Booking procedures

Babies must be aged 8 weeks old to join any Aquababies lessons.

To ensure that the booking is processed correctly:

1- Your space will only be held for 7 days.

2- All bookings are confirmed once payment has been received.

Completion of Agreement

Your agreement with Aquababies exists for the duration of the booked term or advised extension to that term.

Aquababies – Health of parent & child

If you or your baby suffer from any medical conditions, please consult your Doctor before commencing lessons and inform Aquababies before starting lessons. Aquababies can hold no responsibility for any health conditions or injury’s. Aquababies reserves the right to withdraw from the agreement. If the information you have provided is proven to be deliberately misleading or factually incorrect, or where there is a serious and or continuous breach of national or local health and safety requirements/policy we can accept no responsibility.

Aquababies will not enter into a binding agreement with persons under the age of 18.

Administration charges for pre-term cancellation

You must give Aquababies 7 days notice before a course is due to start to receive a full refund. If you wish to cancel your booking within the 7 days of the course starting, then you will not receive a refund unless we can fill the space. Once a course has started no refunds can be given.

Cancellations, Refunds & Credits

Aquababies pool sessions and teachers are contracted for the term in advance. We are therefore unable to refund any monies for sessions missed because of general illness to either parent/guardian or child, holidays confirmed prior to or taken during the term, or for missed sessions because of late arrival or nonattendance (voluntary withdrawal).

Once a course has started no refunds can be issued. Our costs remain the same whether everyone is present or not.

There maybe circumstances beyond our control and contemplation, in which the pool might not be available for our lessons session(s). Examples of these circumstances include (but are not limited to) damage to the pool, severe weather conditions, power failures, industrial action, COVID19 lockdowns.

Where a session(s) are cancelled due to the unavailability of a facility or teacher Aquababies will endeavor to provide additional session(s) or make up class(es) within the scheduled term. Where Aquababies are unable to arrange the additional session(s) your account will be automatically credited th eappropriate pro rated amount for the forthcoming term.

Refunds for withdrawal on medical grounds

If you wish to withdraw from the agreement on medical grounds a letter from your GP, Consultant or Specialist shall be required, confirming the child should not swim, along with your written notification of withdrawal and if applicable a request for refund.

A refund where agreed, shall be pro-rated for the balance of sessions remaining from the date of the receipt, of your written notification and written confirmation from your GP, Consultant or Specialist.

Customer Services

Aquababies is committed to providing a high quality of service and we continually monitor our existing performance and procedures so as to improve our service provided to our customers. Your complaints/suggestions will be handled in the strictest confidence.

If you have any complaints about any part of the service you have received following the start of your term, you should initially bring these to the attention of your teacher as they may be best placed to advise or rectify the problem.

Communicating with you

Where you have provided Aquababies with an e-mail address this will be used to expedite the communication of any amendments or information relevant to your booking.

Copyright

The copyright for the content, text , graphics, photographs, photographic negatives, or images captured on video, film or digital medium belongs to and remains the property of Aquababies.

Amendments to Terms & Conditions

Aquababies reserves the right to amend its booking terms and conditions and associated documentation at any time.

Statutory Rights

These terms & conditions do not affect your statutory rights.